Privacy Policy
Silversprouts puts your privacy first. This guide walks through how we handle information when you design photo books, order wall displays, exchange personal stories, or provide public reviews through our platform. We outline exactly what information we collect, how we use it, and where it goes in simple language, with no fine print or legalese
1. Information We Collect
We collect specific types of data to deliver our products and services:
Personal Details
- Order Data: When you place an order on our website, we require your contact details to process it smoothly. Information we can ask you to complete your order, your full name, contact number, and complete address. Using this information, we can deliver your order directly to your doorstep and keep you updated throughout the tracking process.
- Account Data: We store your username and an encrypted password securely. This allows you to log in and track past orders.
Payment Data
- Credit or debit card details are entered during checkout. these are processed by UPI & our payment partner. We do not store your full card number, expiration date, or CVV code.
User Content
- Reviews, testimonials, or stories you choose to share publicly on our website. We only display these with your permission.
Technical Data
- We may collect some technical data Like: your IP address, browser type (Chrome, Safari), device type (Android, iPhone), and location coming from your IP address. It helps us serve you better.
- We also track some analytical details on the website such, as the Website page visited, what items you add to your cart, and time spent on the website to improve user experience.
2. How We Use Your Data
- Process Orders
- Jewellery & gift Items to your address. for example, once you order a product. We’ll pass your address to our delivery partner. So your order arrives safely at your doorstep.
- Send order confirmations and tracking updates via email.
- Communicate With You
- Respond to questions sent through email or our contact form.
- With your consent, send promotional emails about new products (e.g., Jewellery ) or special offers.
- Improve Our Services
- Fix website errors. For example, if a page crashes when users view a specific product, we use technical data to identify and resolve the issue.
- Analyze popular products to decide which designs to keep or update.
- Display Testimonials
- Publish reviews or stories you approve. For example, if you share feedback about a wedding photobook, we will ask for your permission before posting it on our website.
3. How We Share Data
We share data only when necessary and under strict rules:
- Payment Processors: Payment gateway handles card payments. They follow PCI-DSS standards to protect your data. You can review their privacy practices here.
- Shipping Partners: Companies receive your name and address to deliver orders. They delete this data after delivery.
- Legal Requests: If a court orders us to share data, we will comply. For example, during a fraud investigation, we may provide transaction records to authorities.
4. Data Security
We protect your data using these steps:
- Encryption: Scramble data during transmission using SSL/TLS technology. This is the same method banks use to secure online transactions.
- Limited Access: Only employees who need your data to process orders can view it. For example, our customer service team can see your shipping address to resolve delivery issues.
- Regular Checks: Test our systems monthly for security weaknesses. For instance, we run automated scans to detect vulnerabilities.
Breach Response: We take security seriously. If your data is breached, within 72 hours, we’ll send you a detailed update and instructions to keep your information secure.
5. Your Choices
You control your data. Here’s how:
- Access Your Data: Email silversproutss@gmail.com to request a copy of the information we hold. For example, you can ask for a list of all orders placed in the last year.
- Fix Errors: Update your shipping address or phone number through your account settings. If you find a mistake in your order history, contact us to correct it.
- Delete Data: Ask us to remove your account or photos. Note: We keep order records for 7 years to comply with tax laws.
- Opt Out of Marketing: Click “Unsubscribe” in any promotional email. You will stop receiving offers but still get order updates.
Response Time: We answer requests within 30 days. For complex cases, we will notify you if we need more time.
6. Cookies
We use cookies to:
- Keep items in your cart while you shop. For example, if you add a photo frame to your cart, cookies ensure it stays there even if you leave the page.
- Track which pages visitors view most often. This helps us identify popular products and improve less-visited pages.
Manage Cookies:
- Block cookies through your browser settings. Open the Chrome browser on your device then, go to Settings > Privacy and Security >Cookies to adjust your preferences.
- Note: Blocking cookies may stop some features like saved carts from working
7. User Content
- Testimonials: Removed within 5 business days if you email Silversproutss@gmail.com. For example, if you no longer want your review displayed, we will take it down promptly.
8. International Data Transfers
- Your data may be processed outside your country. For example:
We require all partners to protect your data using contracts that meet EU standards. These contracts prohibit partners from using your data for unrelated purposes.
9. Children’s Privacy
- We do not serve users under 16. If a child’s data is shared by mistake, we will delete it immediately. Parents can email Silversproutss@gmail.com to request removal.
10. Data Retention
- Orders: Kept for 1 years to comply with tax laws. For example, if you buy a product in 2025, we retain the transaction record until 2031.
- Accounts: Deleted when you request removal. All associated data, including purchase history, is erased permanently.
11. Policy Updates
We update this policy when needed. For example, if we add a new service like holiday cards, we will explain how it affects data use.
- Minor Changes: Posted on this page with a new “Last Updated” date.
- Major Changes: Emailed to users 15 days before they take effect. For example, if we change how we share data with partners, we will notify you in advance.
12. Contact Us
For questions or requests:
- Email: silversproutss@gmail.com
- Response Time: 1-2 business days.
